The Sale of Goods Act does not allow a buyer to return something due to change of mind. However this is at our discretion. Distance Selling Act (2000) allows a 7 day cooling off period on all items. You must contact us within 7 days of delivery to qualify under this act.
All items must be returned at the buyers own cost and with a traceable means of postage to avoid dispute on any lost post. Please remember to include your order number, name and address. The returned goods (except faulty items) must be in same condition as they were received. There will be a repacking fee if boxes are returned damaged. Faulty goods should be returned immediately including letter explaining the fault, your name and address, order number and the date purchased. If the item is under warranty a replacement will be issued upon the item's safe return to our premises. Items purchased 30 days or older, we will be unable to refund/cancel the transaction. If no fault is found the item will be return to the customer's address originally provided. Items must be returned before the replacement is sent.
Tents: All Tent measurements are in metric measurements clearly displayed on all tent listings. If you require imperial measurements please feel free to ask before purchase. Once the tent has been taken out of its box we will be unable to accept any returns on tents unless damaged during transit.
Filters: 14 day returns accepted providing filter remains in filter bag with all packaging including any boxes, additional accessories such as filter sleeves and polystyrene packing.
Liquids: 14 day returns accepted providing any seals are unbroken and bottle contains all contents.
We can also provide an item collection service but this will be at additional cost and must be paid for before the collection takes place. Please contact us for a quote and to arrange a collection.
If, for one reason or another, your item should arrive broken or part is missing, you must contact us within seven days for us to be able to rectify it. If you contact us after this seven day grace period we will be unable to assist you. To avoid any problems, please check your item the day it arrives and contact us if there is a problem. Sometimes we may ask you to send us evidence of the damaged item, this will usually be a photo but we may request that you return the item.
Cancellations and Refunds:
If you are not 100% satisfied with your order, you can return the product(s) and get a full refund or exchange the product(s) for another one. You can return a product for up to 30 days from the date you purchased it.
If you wish to cancel your order please let us know as soon as possible by either replying to your order confirmation email or giving us a call on 01226 80 56 56 quoting your order number. if your order has not yet left our premises we will be able to cancel the order and refund the order the same working day. If your order has already been dispatched we will need the item to be returned to us before a refund can be issued. Once the order arrives back with us a full refund will be issued within 2 working days.