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Using our live chat service has never been easier – simply click in the speech icon in the bottom right and one of our agents will contact you.

Is Live Chat Anonymous?
Yes, live chat is 100% anonymous – you can chat with us as a guest and we don’t need to know your personal details to answer basic queries. We’re one of the most trusted Hydro Grow Shops in the UK.

What can you help me with?
Pretty much anything! If you have questions about products, equipment or about how to use them, we can help. We provide top-rated and impartial advice to our customers and visitors. If you need help tracking an order, with billing or to change something about your order, then we can also help you on Live Chat.



Whilst the live chat system is easier & faster, you can always email us any queries. All you need to do is write to us at and we’ll get back to you within 3-5 working days.

What can I email you about?
Whatever your heart desires! We’re always open to honest feedback or proposals for new products or ideas and we love hearing our customer’s thoughts.



We’re not currently prioritising phone calls due to our shortened staff schedule (COVID-19). You can still reach us, but please don’t be disheartened if we’re unable to reach you in time or return your call – we advise using our live chat system.

Phone Number: 01226 805656

Why We Offer Top-Rated Advice

We care about our customers – without you, there wouldn’t be us. We know, especially if you’re starting out, how things can sometimes be a little confusing! That’s why we want to help… we have a small team of industry-experts that are available at all times to help you with your growing, whether that’s chillies, peppers or other plants; we’re there to help you. 

The reason we say ‘top-rated’, is because it’s true – we’re one of the best rated hydro grow shops in the UK, with an average of 4.8 stars from 130,000+ reviews on Trustpilot, eBay, Google and other websites. 

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